Keep every coffee shop running to your standards.
CremaIQ is the virtual coffee agent that streamlines your operations — watching your espresso machines, water quality, SOPs, shifts and staff around the clock. It catches what slips when you're not behind the bar, nudges the team on WhatsApp, and reports every week on the health of your shop.
24/7
eyes on every bar
One brain
machines, water & team
Weekly
health report + actions
where your team already is
You can't be behind every bar
Standards slip the moment you leave the floor. CremaIQ closes the gap between how your shop should run and how it actually runs — automatically.
The problem
- Shots pulled off-recipe — inconsistent cups drive customers away, and you only hear about it in a bad review.
- Water filters left until the machine scales up and needs a costly service.
- Opening & cleaning SOPs skipped, with no proof they were ever done.
- Clock-in disputes, unclear shift cover and payroll guesswork.
- Issues lost in group chats — no accountability, no history, no data.
The CremaIQ answer
- Reads live telemetry from your espresso machines and grades every extraction against your recipe.
- Monitors water TDS and filter health, flagging membrane and cartridge faults before they bite.
- Runs your SOPs, clock-ins and shift roster — and verifies the steps against real machine data.
- Turns every reported issue into a tracked ticket, and reminds the right people on WhatsApp.
- Sends you a weekly health report with a clear action list to keep standards high.
Every espresso, graded against your recipe
CremaIQ connects to your bar's extraction data and scores each shot — met recipe, too fast, too slow, or off on volume. See on-recipe rate by site, by machine and by grouphead, so you know exactly where the cup is drifting.
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Per-shot ratings
Duration and volume checked against target, with fast/slow and missed-volume breakdowns.
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Site & machine trends
On-recipe rate over time so you can catch a drifting grinder or an under-trained barista early.
Extractions
412
58 today
Met recipe
82%
338 of 412
Missed time
51
34 fast · 17 slow
Daily extractions & met-recipe rate
| Machine | Shots | Met |
|---|---|---|
| Front bar · GH1 | 231 | 87% |
| Front bar · GH2 | 142 | 61% |
| Roastery bar | 39 | 79% |
Installed
6
TDSBots
Online
5
last 48h
Critical
1
membrane
| Front bar filter | Online | 2m ago |
| Roastery RO unit | Membrane | 14m ago |
| Back bar filter | Online | 5m ago |
Recent alert
Roastery RO unit — TDS climbing past threshold, service the membrane.
Protect the machine before the water bites
Water is 98% of your coffee — and the number-one killer of espresso machines. CremaIQ tracks every TDSBot in real time, spotting membrane and cartridge faults, high-TDS and offline units so you service filters on schedule, not after a breakdown.
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Live TDS & filter health
Online/offline status, alert history and the installs that need servicing first.
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Critical-fault alerts
Membrane and high-TDS faults escalate straight to your team on WhatsApp.
Standard operating procedures that check themselves
Build your opening, cleaning and closing checklists once, and CremaIQ serves them to the right location every day. The twist: steps can be Flow-verified against live machine data — so "first shot pulled" or "backflush done" is confirmed by the bar, not just ticked.
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Per-location daily checklists
Progress tracked step-by-step, with a compliance grid showing close-off across the week.
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Verified by real telemetry
Steps tie back to Flow events, so critical tasks can't just be checked off from the couch.
| SOP | M | T | W | T | F | S | S |
|---|---|---|---|---|---|---|---|
| Opening checklist | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✕ |
| Grinder calibration | ✓ | ✓ | ✕ | ✓ | ✓ | ✓ | ✕ |
| Machine backflush | ✓ | ✓ | ✓ | ½ | ✓ | ✓ | ✕ |
| Fridge temp log | ✓ | ✓ | ✓ | ✓ | ✕ | ✓ | ✕ |
| Closing & cash-up | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✕ |
Your team talks, CremaIQ takes care of it
Staff and owners report issues in plain language on WhatsApp — the channel they already use. CremaIQ's AI understands the message, opens the right ticket, and sends back confirmations, reminders and company notifications. No new app to learn.
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Report by message, get a ticket
The AI triages each inbound message, extracts the issue and files it — or asks a quick clarifying question.
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Smart reminders & notices
Clock-in nudges, SOP reminders, late-first-shot alerts and company-wide notifications — all automated.
A weekly check-up for your coffee shop
Every week, CremaIQ pulls coffee quality, water health, SOP compliance, attendance and open tickets into a single scored report — with a prioritised action list so you always know the few things to fix to keep standards at their highest.
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One health score
A single, at-a-glance grade per shop, so multi-site owners can compare and prioritise.
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Actions, not just numbers
Every report ends with the specific steps to raise quality, service filters and close SOP gaps.
Healthy — up 6 pts on last week
Coffee 82% · Water 5/6 online · SOPs 91% · Attendance clean
On-recipe
82%
SOP close-off
91%
Water alerts
3
Tickets closed
12
This week's actions
- 1.Service the Roastery RO membrane — TDS trending up.
- 2.Re-dial front bar GH2 — on-recipe dropped to 61%.
- 3.Reinforce Friday fridge-temp log — missed once.
Everything CremaIQ looks after
Operations, quality, compliance and people — in a single workspace, on every device.
TDSBot water monitoring
Live TDS and filter health across every install, with membrane and high-TDS alerts before a breakdown.
Flow coffee monitoring
Every extraction graded against your recipe, with on-recipe trends by site, machine and grouphead.
Flow-Verified SOPs
Daily opening, cleaning and closing checklists — with critical steps verified against real machine data.
Clock in & clock out
Staff clock in and out from any device, with ordinary vs overtime hours tracked to BCEA for clean payroll.
Shift register & roster
Drag-and-drop shift scheduling per location, so everyone knows who's on the bar and when.
Ticketing system
Every issue becomes a tracked ticket on a Kanban board — status, owner and history, nothing lost to a group chat.
Weekly health reports
A scored weekly check-up on the health of each shop, complete with a prioritised list of actions.
WhatsApp conversational AI
Staff and owners report issues and receive notifications on WhatsApp — triaged into tickets by AI.
Multi-site, one workspace
Run one café or fifty from a single, dark-mode-ready workspace that installs to any phone as an app.
Contact us today
Tell us about your shop — how many sites, which machines and filters you run — and we'll show you how CremaIQ keeps it all running to your standards, and get you set up.
hello@cremaiq.comPrefer email? Reach out directly and we'll reply within one business day.